After ordering online, you will receive an email confirmation from Paypal containing you order details (if you have provided your email address). We will confirm receipt of your order within 1-3 business days and attempt to send your goods via courier.
Courier delivery can take up to 1-7 working days depending on shipping location, accuracy of details given at time of order and whether the customer has given ‘authority to leave’ for the parcel at the chosen destination.
If you wish to query a delivery please contact us at firstname.lastname@example.org
Whilst we make every effort to ensure availability of all products shown on this site, at any one time there may be items unavailable. If a purchase of an unavailable item is made, the purchaser will be offered the choice of a full refund or to choose another product.
Crackle Caramel Popcorn ships domestically using Couriers Please, Fastway, Australian Post and Startrack.
We offer flat rate shipping:
-$10 for all orders in Australia (excludes Northern Territory & Tasmania)
-$20 for all orders in Tasmania & Northern Territory
All orders will be be attempted to be dispatched within 1-3 working days of your order being placed. Delivery of parcel can take up to 7 working days depending on location and accuracy of shipping details given by customer. If a parcel cannot be delivered on the first attempt, it will either be delivered to a nearby location for collection or made available for redelivery.
If your parcel is scanned by the courier as available for re-delivery, and the recipient’s email address has been used in the order, the recipient will receive an email notification.
This email notification will include the information required to arrange redelivery. All the recipient needs to do is follow the instructions in the email, or in the card that has been left on the premises.
It is important that you book a redelivery within the timeframe stated in the email, or on the card. Failure to do so, the parcel will be returned to Crackle Caramel Popcorn and additional postage costs will incur to re-send.
Should you have any questions relating to the progress of your order please contact us on email@example.com
Refunds & Return Policy
If we supply an incorrect product, please notify us on firstname.lastname@example.org within 48 hours of delivery and as long as the product is unopened we will arrange the correct product to be sent at no additional cost.
We do not exchange or refund for change of mind, individual tastes or incorrect products ordered. In the instance that a product may have exceeded its use by date when received or is faulty in some way, Crackle Caramel Popcorn will replace the product at no additional cost.
This refund policy does not apply to goods which have been consumed or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Crackle Corn will not be responsible for parcels lost or damaged in transit if you choose not to insure.