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Delivery Policy
After ordering online, you will receive an email confirmation from the Stripe or Paypal containing you order details (if you have provided your email address). We will confirm receipt of your order within 1-3 business days and attempt to send your goods via courier.

Courier delivery can take up to 1-7 working days depending on shipping location, accuracy of details given at time of order and whether the customer has given ‘authority to leave’ for the parcel at the chosen destination. Crackle is not responsible for false or misleading delivery instructions. If an order cannot be delivered due to incorrect delivery information stated whilst placing the order, the parcel will be returned to Crackle HQ and it will be at the cost of the purchaser to pay the additional postal costs to have it redelivered. If the purchaser wishes to seek a refund, they will be issued a refund less the delivery fee. In the case where the purchase has been a subject to a ‘free delivery’ offer, the purchaser will be refunded the cost of the purchase less the cost of the delivery fee.

If you wish to query a delivery please contact us at info@cracklecorn.com.au

 

Product Availability

Whilst we make every effort to ensure availability of all products shown on this site, at any one time there may be items unavailable. If a purchase of an unavailable item is made, the purchaser will be offered the choice of a full refund or the choice of another product.

 

Shipping Policy

Crackle Caramel Popcorn ships domestically using Couriers Please, Fastway, Australian Post and Star Track.

FREE SHIPPING Australia Wide on all orders over $45 otherwise,

We offer flat rate shipping:

-$10 for all orders in Australia

All orders will be be attempted to be dispatched within 1-3 working days of your order being placed. Delivery of parcel can take up to 7 working days depending on location  and accuracy of shipping details given by customer. If a parcel cannot be delivered on the first attempt, it will either be delivered to a nearby location for collection or made available for re-delivery.

If your parcel is scanned by the courier as available for re-delivery, either a card will be left at the premises or a email notification will be sent to the recipient’s email address that has been given at time of the order. This email notification will include the information required to arrange re-delivery. All the recipient needs to do is follow the instructions in the email, or in the card to have the parcel re-delivery or re-directed.

It is important that you book a re-delivery within the time frame stated in the email, or on the card. Failure to do so, the parcel will be returned to Crackle Caramel Popcorn and additional postage costs will incur to re-send. If the purchaser wishes to seek a refund, they will be issued a refund less the delivery fee. In the case where the purchase has been a subject to a ‘free delivery’ offer, the purchaser will be refunded the cost of the purchase less the cost of the delivery fee.

Should you have any questions relating to the progress of your order please contact us on info@cracklecorn.com.au

 

 

Refunds & Return Policy

If we supply an incorrect product, please notify us on info@cracklecorn.com.au within 48 hours of delivery and as long as the product is unopened we will arrange the correct product to be sent at no additional cost.

We do not exchange or refund for change of mind, individual tastes or incorrect products ordered. In the instance that a product may have exceeded its use by date when received or is faulty in some way, Crackle Caramel Popcorn will replace the product at no additional cost.

This refund policy does not apply to goods which have been consumed or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Crackle Corn will not be responsible for parcels lost or damaged in transit if you choose not to insure.

In the instance a parcel has been sent to the recipient and the courier company has not been able to deliver the parcel to the address due to faulty or incorrect information given at time of the order taken, the parcel will be returned to Crackle Corn HQ. The purchaser has the choice of re-sending the parcel with the additional cost of a new delivery or a refund less the delivery fee. In the case where the purchase has been a subject to a ‘free delivery’ offer, the purchaser will be refunded the cost of the purchase less the cost of the delivery fee.

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